Shipping policy
Same-Day Fulfillment Orders placed before 10:00 AM (Mon–Fri) are dispatched on the same business day.
Directly from Munich Warehouse
Domestic Shipping & Returns (Germany)
Shipping Method
Free
No minimum order value required for all deliveries within Germany.
• Carrier: DHL Parcel
• Tracking: Real-time tracking link sent via email
• Estimated Delivery: 1–3 business days
Right of Withdrawal
14-Day Return Policy
Free return shipping for all domestic orders within Germany.
• Free prepaid DHL return label
• Fast refund after item inspection
• Support Contact: support@orbsmart.de
International Shipping
| Destination | Shipping Fee | Transit Time |
|---|---|---|
|
European Union (EU)
e.g., Austria, France, Italy, Spain, Netherlands
|
4.00 € | 2–5 business days |
|
Switzerland
Net tax-free delivery (VAT deducted at checkout)
|
5.00 € | 3–6 business days |
|
International (Non-EU)
All other destinations worldwide
|
10.00 € | 7–14 business days |
Customs & Duties Notice (Non-EU):
For deliveries to destinations outside the European Union (e.g., Switzerland, UK, USA), German VAT is automatically excluded. Local import taxes, customs duties, and courier disbursement fees of the destination country may apply and are the responsibility of the recipient. For cross-border returns outside Germany, return shipping costs are borne by the customer.
For deliveries to destinations outside the European Union (e.g., Switzerland, UK, USA), German VAT is automatically excluded. Local import taxes, customs duties, and courier disbursement fees of the destination country may apply and are the responsibility of the recipient. For cross-border returns outside Germany, return shipping costs are borne by the customer.